Central Station Monitoring
Cut Monitoring Costs, Deliver a Differentiated Product
9Squared transformative AI-powered automation allows central station monitors to cut monitoring costs, grow revenues through new service offerings, and deliver a differentiated product.
Industry Challenges
Central Station Monitoring (CSM) companies face significant challenges in today's competitive market.
Outdated Software
Legacy monitoring platforms lack the ability to gather and process contextual information and struggle to handle modern security needs.
High Labor Costs
Manual alarm monitoring and verification require large teams of human operators, driving up labor and occupancy costs.
Commodity Offering with Low Customer Satisfaction
Undifferentiated offerings and poor user experiences lead to inability to raise price or create premium offerings.
Inability to Compete in the DIY Market
Cost structure and business model make it impractical to offer lower priced service directed at the DIY customers—thus ceding 50% of the market.
No Effective Video Monitoring Solution Despite Increasing Camera Sophistication
Human camera feed monitoring is cumbersome, ineffective, and costly, thereby making it a service that few CSMs offer and few customers elect despite the increasing prevalence of security cameras in the home.
9Squared Features
Our AI-powered platform transforms central monitoring operations with intelligent automation and enhanced capabilities.
Reduces Alarm Handling Workload
AI-powered filtering eliminates false alarms, allowing your team to focus on real security events and handle more accounts with fewer - and eventually no - operators.
Handles Video Monitoring Automatically
9Squared's AI runs 24/7, analyzing all your system data, and a tremendous amount of other relevant information to detect and verify true threats automatically. No human monitoring required.
Improves End-user UX
Your customers are only notified when they truly need to be, keeping them safer while increasing customer satisfaction and reducing their frustration with your service.
Enables Upsells and New Revenue
Create new revenue streams with premium services like camera monitoring, voice AI integration, and predictive security analytics.
Full Implementation Automates Functions for Major Cost Savings
Reduce labor and occupancy costs and streamline and digitize processes by implementing the full suite of 9Squared services.
Ready to modernize your operations?
Join leading monitoring companies that trust 9Squared to enhance revenues, reduce costs, deliver superior security outcomes, and increase customer satisfaction.
Request a Demo